Making IT Work - A History of the Computer Services Industry

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The computer services industry has worldwide annual revenues of nearly a trillion dollars and employs millions of workers but is often overshadowed by the hardware and software products industries. In this book, Jeffrey Yost shows how computer services, from consulting and programming to data analytics and cloud computing, have played a crucial role in shaping information technology—in making IT work. Tracing the evolution of the computer services industry from the 1950s to the present, Yost provides case studies of important companies (including IBM, Hewlett Packard, Andersen/Accenture, Electronic Data Systems [EDS], Infosys, and others) and profiles of such influential leaders as John Diebold, Ross Perot, and Virginia Rometty. He offers a fundamental reinterpretation of IBM as a supplier of computer services rather than just a producer of hardware, exploring how IBM bundled services with hardware for many years before becoming service-centered in the 1990s. Yost describes the emergence of companies that offered consulting services, data processing, programming, and systems integration. He examines the development of industry-defining trade associations ; facilities management and the firm that invented it, Ross Perot's EDS ; time sharing, a precursor to the cloud ; IBM's early computer services ; and independent contractor brokerages. Finally, he explores developments since the 1980s : the transformations of IBM and Hewlett Packard, the offshoring of enterprises and labor, major Indian IT service providers and the changing geographical deployment of U.S.-based companies, and the paradigm-changing phenomenon of cloud service.

INFORMATION
AUTEUR
Jeffrey R. Yost
ISBN
9780262036726
NOM DE FICHIER
Making IT Work - A History of the Computer Services Industry.pdf
TAILLE DU FICHIER
3,95 MB
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Making IT Work: A History of the Computer Services ...

Get this from a library! Making IT work : a history of the computer services industry. [Jeffrey R Yost] -- "The computer services industry has worldwide annual revenues of nearly a trillion dollars and employs millions of workers, but is often overshadowed by the hardware and software products industries. ...

Rezension zu: Yost, Jeffrey R.: Making IT Work. A History ...

Computer services is a massive industry containing a number of different subfields. As computers continue to dominate our lives, there is more of a need than ever for computer professionals in both business and residential settings. Because computers are always changing, that need should only increase as time goes forward and the industry should continue to flourish.

Making IT Work | The MIT Press

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